Shopping FAQ

Here we can answer all your service questions.

UK Delivery

Free Delivery on all orders. This takes 3-5days.
Please note that orders over £20 will need to be signed for.
To get Standard delivery just select the "Standard Delivery 3-5 Days" Option at the checkout.
Please make sure you choose an address where someone can sign for the delivery.
We are happy to deliver to work addresses.

Next Day Delivery £5.95
If you order before1.30 pm then we will send out your goods same day for delivery the following working day. We charge £5.95 for this service.
Orders will be sent by Royal Mail Special Delivery for delivery by 1pm the next working day. These will have to be signed for. If no one is in to sign then the parcel will end up at your local sorting office for collection.
Please make sure you choose an address where someone can sign for the delivery.
We are happy to deliver to work addresses.

European Union Delivery

European Union Delivery is £5.95
We send these on a 3-5 day service. We use International signed for for all orders over £20.
Standard international post for orders under £20. Due to delivery and confirmation issues, we do not deliver to the entire European Union. We only delivery to the countries listed on the drop down menu at checkout, which are Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden. If you are not in one of these countries, sorry but we cannot deliver to you.
Please make sure you choose an address where someone can sign for the delivery.
We are happy to deliver to work addresses

About Us & Contacting us

Leathermans.co.uk is a website belonging to Facewest Ltd. We are an Authorized Leatherman Dealer.
We are an online and mail order supplier of Adventure sports equipment . We have been trading since 1997 and have earned a reputation for speedy service and excellent product knowledge.

When you purchase something from Leathermans.co.uk the item will appear on your credit card statement as a purchase from Facewest Ltd.

We are happy to take telephone orders
Phone: 01943 850102
Email: info@facewest.co.uk
Post: Facewest Ltd, Unit 1B, Pegholme. Otley, LS21 3JP

Returns

If you are unsatisfied with your purchase in any way then please return it unused with all original packaging within 14days. We will be happy to give you a full refund. We cannot do this if the knife has been engraved.You can download and print off a returns form here.

Warranty

Leathermans have a 25 year guarantee. This covers damage due to reasonable use. If you have any problems then please contact Whitby & Co on 01539 721032 who handle all warranty issues.

Security Guarantee

When you place an order with us, this is done over a secure socket layer (SSL) connection. This means it is virtually impossible for any one to get your card details.
When you place an order we are notified by a secure transmission. Giving your details over the net is therefore very secure. In fact it is most certainly safer than giving your card over in a restaurant or giving your card details over the phone.

When you go to "checkout" you will be asked to provide your address and the delivery address, you will then be asked to confirm the shipping options and order. Then you are asked to provide your card details. At this stage the web browser should have a padlock displayed on the bottom of the browser window. This shows you are on a secure page.

You also have further fraud protection from the card issuer. In any case, some people are still worried about giving details over the net, especially to some faceless web site. If this is you then please call us, we can happily take your order over the telephone

Privacy Guarantee

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes: your name address phone number email address credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by e-mailing us.
If you find any inaccuracies we will delete or correct it promptly.
We also save e mail address details for use in our newsletter, if you subscribe via the link on our site.
We will not pass these details on to any 3rd party, and give you the option at any time to be removed from our mail lists.
To be removed please e mail us with your subscribed address and title unsubscribe.
If you have any questions/comments about privacy, you should email us.

Full Size Tools

Pocket Size Tools

Key Ring Size

Knives

Pruners

Accessories